Terms & Conditions
Last updated: 2026
These Terms and Conditions (“Terms”) are agreed between Phil Towersey, trading as wamsey.com, registered in England and Wales (“We”, “Us”, “Our”) and the person or entity agreeing to these Terms (“You”).
If You are acting on behalf of another entity, You confirm that You have the authority to bind that entity to these Terms.
1. Definitions
1.1 “Quotation” means the document provided by Us outlining the quotation reference number (“Job Number”), price (“Price”), and details of the work to be carried out (“Bespoke Work”).
2. Agreement
2.1 You agree to engage Us to carry out the Bespoke Work detailed in the Quotation.
2.2 We will begin work once the agreed deposit has been received in full.
2.3 The final balance is payable within 14 days of the invoice date.
3. Price and Payment
3.1 Payment must be made by bank transfer unless otherwise agreed.
3.2 All prices are exclusive of VAT unless stated otherwise.
3.3 Quotations are valid for 90 days from the date issued.
4. Cancellation
4.1 You have the right to cancel within 14 days of accepting the Quotation, provided work has not yet commenced.
4.2 If work has begun, cancellation is no longer applicable and any payments made are non-refundable.
4.3 We reserve the right to cancel the agreement at any time before work begins. In this case, any payments made will be refunded in full.
5. Scope of Work
5.1 The Bespoke Work is limited to the items outlined in the Quotation.
5.2 Any additional work requested outside of the agreed scope may be subject to additional charges.
5.3 We will notify You and agree any additional costs before proceeding with such work.
6. Revisions
6.1 The Quotation may include a set number of revisions or changes.
6.2 Revisions are limited to reasonable amendments within the agreed scope of the project.
6.3 Additional revisions or changes outside the agreed scope may be subject to additional charges.
6.4 Once final approval has been provided, further changes may be treated as new work.
7. Client Responsibilities
7.1 You agree to provide all required content, feedback and approvals in a timely manner.
7.2 Delays in providing required information may result in project delays.
7.3 We are not responsible for delays caused by a lack of communication or required input from You.
8. Defects
8.1 If the Bespoke Work does not match the agreed Quotation, We will correct any errors or omissions. This will be Your sole remedy.
9. Use of Work
9.1 The Bespoke Work may only be used for lawful purposes.
9.2 You agree to indemnify and hold Us harmless against any claims arising from unlawful use.
10. Website Performance and Results
10.1 We build websites using modern best practices to ensure strong performance, usability and search engine compatibility.
10.2 However, We do not guarantee specific results such as search engine rankings, traffic levels, enquiry volumes or conversion rates.
10.3 Website performance may be affected by factors outside Our control, including hosting environment, third-party services, content quality, user behaviour and ongoing marketing activity.
11. Limitation of Liability
11.1 You are responsible for reviewing and approving the Quotation. We are not liable for any errors not identified by You.
11.2 The Bespoke Work is provided without any guarantee of suitability for a specific purpose.
11.3 Any timelines provided are estimates only and not guaranteed.
11.4 We are not liable for issues caused by third-party services (e.g. hosting providers, plugins, integrations).
11.5 Our total liability is limited to the value of the Quotation.
12. Hosting and Support
12.1 Where hosting or ongoing support services are provided, these are subject to separate agreement or ongoing fees.
12.2 We will take reasonable steps to maintain the performance and security of the website, but do not guarantee uninterrupted or error-free operation.
13. Force Majeure
13.1 We are not liable for delays or failure to perform due to circumstances beyond Our control, including but not limited to natural events, war, industrial action, or failure of utilities or third-party services.
14. Intellectual Property
14.1 Unless otherwise agreed in writing, We retain ownership of all intellectual property rights in the Bespoke Work until full payment has been received.
14.2 Upon full payment, You are granted a licence to use the completed work for its intended purpose.
14.3 You are responsible for ensuring You have the right to use any content or materials You provide.
15. Third Parties
15.1 We are not responsible for the actions, advice or communications of third parties involved in Your project unless explicitly agreed.
16. Assignment
16.1 You may not transfer or assign this agreement to another party without prior written consent.
17. Entire Agreement
17.1 These Terms override any prior discussions, representations or agreements unless confirmed in writing.
18. Validity
18.1 If any part of these Terms is found to be invalid, the remaining provisions will continue to apply.
19. Governing Law
19.1 These Terms are governed by the laws of England and Wales, and both parties submit to its jurisdiction.
